Shipping & Return Policy
Turn Around Times (TAT):
Apparel - up to 14 business days
Drinkware - 3-5 business days
*Unless otherwise specified such as Ready to ship items and Monthly Special items.
Ready to ship 3-5 business days
*Monthly Special items - 14-21 business days.
Preorder Items: 15-30 business days
Weekends, Holidays, and personal Vacation Days are not included in the turnaround time.
Turnaround time does not include shipping time.
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Shipping:
It is the responsibility of the customer to provide an accurate shipping address at checkout. The address will be used exactly as inputted by the customer for the shipping label. If a product is returned to the sender for any reason, the customer/buyer will be responsible for the additional cost of re-shipping the item. If an item is delivered but the buyer is unable to locate it, please call your local post office as they have GPS coordinates and can help you locate it. If you suspect that your package has been stolen, you need to make a police report. Creations By Eliza D is not responsible for lost or stolen packages.
Creations By Eliza D makes no guarantee of delivery dates as final delivery is by a third-party service. Dates shown at checkout are estimates only.
When an item with free shipping is bought, Creations By Eliza D reserves the right to determine what shipping class the item is sent as.
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Refunds:
Due to the nature of personalization and that everything is made to order, Creations By Eliza D does not accept returns or exchanges. If you believe you've received an incorrect item, please email hello@creationsbyelizad.com within three (3) days of your item being delivered and we can work to find a solution!
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If requested by Creations By Eliza D, the item(s) must be returned/mailed back for inspection within seven (7) days of initially reaching out. If the item has been used or worn, the return will not be accepted and no refund will be granted. If a return is not accepted and you would like the item returned to you, you must pay for shipping. If the item can be replaced, no refund will be processed and the item will be remade. If Creations By Eliza D remakes the item, there will be no changes other than correcting the mistake (no change in shirt color, size, etc). If the item is unavailable, a refund will be processed.
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Orders that are refused or sent back to Creations By Eliza D will be refunded the order value MINUS shipping, a restocking fee of 15%, and any custom order design fees.
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Cancellations:
Due to the preparation that goes into each order, cancellations are not permitted by the customer.
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International Shipping:
We are not responsible for international duties/taxes/tariffs charged to customers upon international delivery. If packages are declined or returned to us, you will be refunded your order value MINUS the international shipping cost, a restocking fee of 15%, and any custom order design fees.